“So much of what we call management consists in making it difficult for people to work.” — Peter Drucker
A few people have asked me about the consulting business I’m putting together, Humans At Work.
The company motto is Work is a human thing. Let’s treat each other that way. The core of the business is a training program that gives new managers a grounding in the essential skills of managing human beings.
Because Drucker is right. I’ve never met anyone who doesn’t have at least one horror story of a Manager From Hell — most of us have more than one. And it’s my experience that bad management happens not because people are evil or insane, but mostly because they have no idea how to be good managers. When we get our first management job, no one sits us down and tells us that the most important thing we can do to be successful is to deal well with the other humans in the building — to communicate clearly, build relationships that help everyone be more effective, share information, collaborate on decisions with the people whose work will be affected, and give people control of how they do their jobs. No one teaches us how to do these things. If we’re lucky as managers, we eventually figure out how to be better… generally at the expense of the people who work for us.
It doesn’t have to be this way. It really doesn’t. So I’m going to see if I can do something about it.
No one can learn to be a good manager in a classroom or a seminar — like writing or cooking or sex or conversation, or any of the other really fun stuff, being good takes practice. But it’s absolutely possible to point people in the right direction and give them basic tools and skills to help them start right. That’s what I plan to do with Humans At Work.
Managing is something I do well. I’ve been thinking about these ideas for 15 years. I have the skills and the passion for passing them along. I have notions for the training, and the business model, that I think will surprise people. We’ll see. The training curriculum is nearly done at the detail level, and I plan to start building the website in the beginning of the year.
This is not something I’ll ever give up writing for. If I’m doing it right — if I manage it well (grin) — I can help other people without having to lose myself.
So that’s what’s up. And I’d love to hear from you what you think good managers do, or don’t do, and what you wish your managers had known how to do better.